Exchanges and returns

EG Veranda naturally strives to deliver all orders correctly and we will take full responsibility for this. If you wish to return an item because it did not arrive at your home undamaged, please report this directly to the carrier and contact us immediately, emailing photos of the damage to klachten@egveranda.nl. We require photographs of the damage identified in order to process the complaint.

To return a veranda or other accessories, please contact EG Veranda for a suitable solution. If the supplier is still on site, you can hand over the product to them immediately after contacting us and will only need to pay the transport costs.

If you discover the damage after the carrier has left, you must notify us within 48 hours and email us the photos of the damage. We cannot reimburse any costs or accept the product for return. Please check the products carefully upon receipt; you are responsible for this yourself, and it will save you time and money!

Delivery

EG Veranda charges delivery costs for delivering products to your location. These costs depend on the delivery location you have chosen. The rate is £1 per kilometre. When you place an order, you can immediately see the delivery charges associated with delivering the products to your home. You can also collect your order from our premises. We would be happy to arrange an appointment with you for this.